|Q || Could you send me your entire catalogue and price list?|
As we have more than thousands of items, it is really hard for us to send you our entire catalogue
and price list. Please inform me the item you are interested in, so we can offer you the price you want
|Q|| How much is the shipping cost/freight charge?|
The shipping cost depends on the total weight and volume of your package and your location
|Q|| What information will I have to provide when ordering?|
Please send us your artwork in file formats such as PDF.AI.EPS.PSD or CRD with pantone color
numbers, size, shape and quality etc.
|Q|| How long can I expect to get the sample?|
The samples will be ready around 3-5 days. If you want to see physical samples, they can be sent
to you via courier express. It will take around 3 days for shipping sample. It is ok to use your own
courier express account or prepay us if you do not have an account.
|Q|| How long are your lead time for mass production?|
Honestly, it depends on the order quantity and the season you place the order. It usually will take
around 4-7 days to process bulk production. If you need goods urgently, we will try our best to
make them first and rush them out as soon as possible.
|Q|| How about the shipping method?|
We will check an optimal shipping way for you or according to your choice. If your goods are not
large, we can send goods to you via courier express such as UPS, TNT, DHL, FEDEX, which we have
cooperated with them for long time so we have good price. If your goods are large, we will ship by
sea or by air, we will quote the shipping cost to you, then you can choose whether use our
forwarder or yours.
|Q|| Are you factory or trading company?|
We are factory established in 1993s. But not just a factory, as we have sales team can help buyers
to decide which products are their best choice, and all your inquiry will be replied in time.
|Q|| How about the packing? |
We can pack as per your requirements .Usually mass product will be packed by poly bay or
sleeve, inner box and fit into carton.
|Q|| Do you have any certificates?|
Yes, Our factory has the certification of IS9001, FSC, OEKO- TEX 100, SEDEX AND WALMART Audit etc.